Terms of Service

Welcome to SkinWest. These terms describe general conditions for using this website and placing orders through our online store. By placing an order, you agree to the terms that apply at the time of your purchase, subject to applicable law.

Products and availability

SkinWest is an independent multi-brand skincare retailer. Product images and descriptions are presented for shopping information. Product packaging, ingredient lists and manufacturers' instructions may change; please review the packaging received before use. A product being listed for purchase does not guarantee that it is already in stock at our shipping location. If a product becomes unavailable after an order is placed, SkinWest may contact you about a delay, alternative or refund.

Prices, orders and payments

Prices are in U.S. dollars unless otherwise indicated. Applicable sales tax and shipping options are displayed during checkout. Promotional discounts may have limitations. SkinWest may cancel or decline orders for payment issues, product unavailability, evident pricing mistakes, suspected fraud, or compliance concerns; refunds will be issued for payments collected on canceled items.

Shipping and returns

Free standard shipping is offered on eligible domestic U.S. orders. See our Shipping Information page for shipping options, order processing, and delivery information. See our Returns & Refunds page for return eligibility, processing and remedies.

Product information and use

Skincare products should be used only as directed by the manufacturer. Information on this site is not intended as individualized medical advice. Check ingredient lists, warnings and applicable professional guidance for product suitability. Never rely on this website as a substitute for urgent medical evaluation.

Intellectual property

SkinWest's own site content, trade dress and branding are subject to applicable rights. Third-party brand names, product names and trademarks remain the property of their respective owners. Being offered for sale here does not by itself represent an official endorsement by those brands.

Privacy and contact

Information submitted through the store is handled in accordance with the Privacy Policy and applicable law. Questions about an order or these terms can be sent through our contact form.

Changes and applicable law

Site content and terms may be updated over time; changes do not retroactively change rights already acquired under an order or applicable law. Nothing in these terms removes consumer protections that cannot legally be excluded.